Refund Policy

1. One-Time Onboarding & Setup Fee — Non-Refundable

2. Subscription Fees — General Policy

All Vertafy subscription fees are billed monthly in advance and are generally non-refundable. When you subscribe to a Vertafy plan, you are purchasing access to our platform and services for the billing period. This is consistent with standard SaaS industry practice.

If you cancel your subscription, your access will continue until the end of the current paid billing period. You will not receive a prorated refund for any unused portion of a billing period, except in the specific circumstances described below.

3. Free Trial Period

All new subscribers are entitled to a 14-day free trial before any charges are applied. No credit card is required to begin the trial. We strongly encourage all prospective clients to make use of the free trial to evaluate whether Vertafy meets their business needs before committing to a paid subscription.

If you cancel during the free trial period, you will not be charged and no refund is applicable as no payment will have been taken.

4. Circumstances Where Refunds May Be Issued

Vertafy will issue a full or partial refund in the following circumstances:

5. Circumstances Where Refunds Will Not Be Issued

Refunds will not be issued in the following circumstances:

• The one-time onboarding and setup fee (£450/$700) — this is non-refundable under all circumstances without exception.
• You cancel your subscription after the 7-day new subscriber window has passed.
• You no longer wish to use the Services but the Services have been available and functioning as described.
• Your account has been suspended or terminated due to a violation of our Terms & Conditions or Acceptable Use Policy.
• You have exceeded your plan's message or usage limits and were charged for additional usage (where applicable).
• You request a refund for a billing period during which you actively used the Services.
• Dissatisfaction with the Services that was not reported to our support team and given a reasonable opportunity to be resolved.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your full name and registered email address.
• Your company name and account details.
• The date and amount of the charge in question.
• A clear description of the reason for your refund request.
• Any supporting evidence (e.g., screenshots of errors, downtime reports).

7. Refund Processing

Approved refunds will be processed to the original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account. Vertafy is not responsible for delays caused by your financial institution.

Refunds will be issued in the same currency as the original charge (GBP or USD). Vertafy is not responsible for any currency conversion losses.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks can result in account suspension and may incur additional fees. If you have a legitimate billing dispute, our team is committed to resolving it promptly and fairly. Clients who initiate chargebacks without first contacting Vertafy may have their accounts permanently suspended.

9. Consumer Rights (UK)

If you are a consumer (not a business) based in the United Kingdom, you may have additional rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular, you may have a 14-day cooling-off period from the date of purchase, unless you have expressly requested that the service begin during this period and the service has been fully performed. By beginning your free trial or paid subscription, you acknowledge that the service has commenced and the cooling-off period may be reduced accordingly.

Nothing in this Refund Policy affects your statutory rights as a consumer.

10. Changes to This Policy

Vertafy reserves the right to modify this Refund Policy at any time. Changes will be communicated via email to registered account holders with at least 14 days' notice. Continued use of the Services after the effective date of changes constitutes acceptance of the revised policy.

11. Contact Us